Last Updated: [22/09/2025]
1. Introduction
Thank you for shopping with FitClan Life (a brand owned and operated by NutriTattva).
We are committed to delivering your healthy and nutritious products in a safe, timely, and reliable manner.
www.fitclanlife.com (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains what information we collect, how we use it, how we safeguard it, and the choices you have regarding your data.
By accessing or using our website and services, you agree to the practices described in this Privacy Policy.
2. Information We Collect
We may collect the following categories of information:
Identity Information: name, age, date of birth etc.
Contact Information: email address, phone number, postal address etc.
Transaction Information: order history, payment details (processed securely by payment gateways).
Technical Information: IP address, browser type, operating system, device identifiers, cookies, and usage logs.
Location Information: if you provide location access.
Cookies and Tracking Data: to improve website functionality, analyze trends, and personalize your experience.
We do not knowingly collect personal data from individuals under 16 years of age without parental/guardian consent.
3. How We Collect Information
We collect information in the following ways:
Directly from you: when you register, place an order, or contact us.
Automatically: through cookies, analytics tools, and log files when you use our website.
From third parties: such as payment processors, delivery partners, or social media platforms when you interact with us through those services.
4. Use of Information
We use your personal data for the following purposes:
To process and deliver your orders.
To provide customer service and respond to inquiries.
To send updates, newsletters, and promotional material (with your consent).
To improve our website, products, and services.
To maintain security and prevent fraud.
To comply with legal obligations.
5. Legal Basis for Processing
We process personal data in accordance with applicable law, including the Digital Personal Data Protection Act, 2023, based on:
Consent: when you subscribe to marketing communications or accept cookies.
Contractual necessity: to fulfil your orders and provide requested services.
Legal compliance: where processing is required by applicable law.
Legitimate use: for purposes permitted under Indian law.
6. Data Retention
We retain personal data only for as long as necessary for the purposes outlined in this Privacy Policy or as required by law. For example:
Transaction data: up to 7 years for compliance purposes.
Account data: until your account is closed.
Marketing data: until you opt out or withdraw consent.
Technical logs: retained for a limited period before anonymization.
7. Sharing of Information
We do not sell or rent your personal data. We may share it only with:
Service providers: including payment gateways, logistics partners, IT service providers, and marketing platforms.
Regulatory authorities: if required by law.
Business transfers: in case of a merger, acquisition, or restructuring of our business.
All third parties are contractually obligated to protect your information and use it only for the intended purpose.
8. International Data Transfers
Some of our service providers may process data outside India. In such cases, we ensure appropriate safeguards are in place in line with Indian data protection laws.
9. Security Measures
We implement reasonable security practices and procedures, including:
Encryption of sensitive information.
Secure payment gateways.
Restricted access controls.
Regular monitoring and audits of our systems.
Disclaimer:
While we take appropriate measures to safeguard your personal information, please note that no method of transmission over the internet or electronic storage is entirely secure.
If you believe that your interaction with us is at risk — for example, if you suspect that the security of your account has been compromised — we encourage you to contact us right away so we can address the issue promptly.
10. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
Ensure essential site functionality.
Analyze website traffic and usage trends.
Personalize your browsing experience.
Deliver relevant advertisements.
You may adjust your browser settings to refuse cookies. Non-essential cookies will only be used with your consent.
11. Your Rights
As a user, you have the following rights under the Digital Personal Data Protection Act, 2023:
To access your personal data that we hold.
To request correction or completion of inaccurate or incomplete data.
To request deletion of your personal data, subject to legal requirements.
To withdraw consent at any time.
To file a grievance with our Grievance Officer.
To nominate another person to exercise your rights in case of death or incapacity.
To exercise these rights, please contact us at contact@fitclanlife.com
12. Data Breach Notification
In the event of a personal data breach, we will notify affected users and, where required, the relevant authorities, and will take prompt steps to remedy the situation.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Last Updated” date.
14. Grievance Redressal
For any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact:
Email: contact@fitclanlife.com
Phone/WhatsApp: +91 9021705762
Business Hours: Monday to Friday, 10:00 AM to 6:00 PM (IST)
We will acknowledge and respond to your complaint within 30 days.
