Last Updated: [22/09/2025]
1. Introduction
At FitClan Life (a brand owned and operated by NutriTattva), we prioritize the satisfaction of our customers while maintaining the highest standards of hygiene, safety, and product integrity. Since we deal with healthy and nutritious food products, certain limitations apply to cancellations and refunds, ensuring product quality and compliance with food safety regulations.
2. Order Cancellation Policy
Pre-shipment Cancellation:
You may cancel your order only before it is shipped.
Once the order has been shipped, it cannot be cancelled.
To request a cancellation before shipment, please contact our customer support immediately at support@fitclanlife.com or call us at +91 9021705762.
Post-shipment Cancellation:
Orders that have already been shipped are not eligible for cancellation.
Refusal to accept delivery after dispatch will be treated as an unauthorized cancellation, and no refund shall be processed in such cases.
3. Refund Eligibility
Due to the perishable nature of food products and health safety concerns, we follow a strict refund policy:
Refunds will only be considered in the following scenarios:
The product delivered is different from what was ordered.
The product is damaged, spoiled, or expired upon delivery.
The package was not delivered but marked as delivered by the courier.
No refund or return will be accepted for orders where:
The order value is less than INR 500.
The customer changes their mind after receiving the product.
The product is opened, partially consumed, or tampered with after delivery.
4. Return Policy
For hygiene and safety reasons, returns are accepted only if the product delivered is defective, damaged, or incorrect.
Requests for returns must be raised within 24 hours of delivery with clear photographic evidence of the issue.
Returns will be accepted only after our team verifies and approves the claim.
Approved returns must be returned in their original packaging, unused, and unopened.
5. Refund Processing
Once a return or refund request is approved, refunds will be processed through the original payment method.
All refunds will be initiated via our third-party payment gateway partner and will be subject to their standard refund timelines, typically within 7-10 business days.
We are not responsible for delays caused by payment gateway processing or banking channels.
Shipping charges, if applicable, are non-refundable.
6. Non-Delivery of Products
In case the order is not delivered due to an error on our part or our delivery partner’s fault, a full refund will be processed.
If delivery fails due to incorrect or incomplete shipping details provided by the customer, no refund shall be initiated.
7. Modification of Cancellation & Refund Policy
FitClan Life reserves the right to modify or update this Cancellation & Refund Policy at any time without prior notice. The latest version will be posted on our Website and will be effective immediately upon publication.
8. Customer Support
For any queries related to cancellations or refunds, please contact:
Email: support@fitclanlife.com

Phone: +91 9021705762
Business Hours: Monday to Friday, 10:00 AM to 6:00 PM (IST)
By placing an order on our Website, you acknowledge and agree to the terms of this Cancellation & Refund Policy.